A restaurant’s rating represents the average customer rating for all deliveries completed from that restaurant. Restaurants that receive high ratings tend to have on-time deliveries, accurate orders, and food that travels well.

Getting hungry and wondering where your food is? We’ve got you covered.

Follow this link to check the status of your order, and contact your Driver if you have any questions in your account. We can also send you notifications about any important updates regarding your order - just make sure you’ve opted into notifications.

How to check the status of your order

Why is my order taking longer than expected?

How to track the status of your order
After check-out, your order will go through different stages:

In the process of being confirmed

At the restaurant

The Driver is on the way to you

Sometimes things come up, and we get that! The quickest way to cancel an order is by using the Self-Help function. Follow this link to cancel your order or see the instructions below on how to cancel an order in your mobile app or desktop:

Mobile app users
Select the order from the Orders tab

Tap "Help" in the top right-hand corner

Under the Help Menu select “Cancel Order” or click on the “Cancel Order” button in the Order Details section

Follow the prompts on the screen.

If the restaurant has not yet processed your order, you can make adjustments by chatting with a support agent. Live agent chat is available on the VUM Eats website or the mobile app:

For website users:

Select Help from the menu in the upper left-hand corner of the website

In the Delivery Help section, select your current order and press Make adjustments to this order

Press Chat with Support to be connected to an agent


For mobile app users:

Press the grey banner at the bottom of the screen or go to the Orders tab and select your current order

Press Help in the upper right-hand corner of the screen

If available, select Make adjustments to this order and provide a brief description of the adjustment you wish to make

Then press Submit to be connected to an agent

If Make adjustments to this order is not available, select Chat with Support to be connected to an agent

Merchant aims to match in-store prices for this location. While item prices on VUM Eats generally reflect in-store prices for this location, in some instances, prices on VUM Eats may differ from in-store prices due to delays or errors in inventory data or recent price changes in-store. In-store promotions may not apply.

Delivery fees, service fees, and small order fees may apply. All of these fees go to VUM Eats and help cover the costs of operating the VUM Eats platform.

Other fees such as bag fees, bottle fees, and fees in response to local regulations may apply.

You will see all of the fees that apply to your order at checkout prior to completing the transaction.

Why do I need to verify my phone number?

VUM Eats requires users to verify their phone number to improve the experience on the app. When Drivers deliver items to the user, the Dasher may need to communicate with the user using SMS. Please note that in order to verify the Phone number the code can only be requested on the phone number and not email address.